Aftercare
The great service you receive throughout the sale process doesn’t end when you buy your home.
We’ll always be nearby whenever you need us.
Becoming part of the Hub.
As soon as you complete your purchase, any queries will be taken care of by the NeighbourHub team.
We understand great communication is essential, that’s why we partnered with Clixifix®, who power our online homeowner portal where each resident can communicate seamlessly, either in person or on the phone, to help whenever you need it.
Your
warranty.
We know that sometimes things can go wrong, and you need peace of mind that we’ll be there to fix it. All our homes are built to the National House Building Councils exacting standards, that’s why from the day you complete you’ll receive an National House Building Council (NHBC) warranty cover which lasts for 10 years, so you know your home is taken care of.
For the first two years Northstone will take care of your warranty. That means if part of your home stops doing its job in this time, we will pop in to see you and discuss rectifying any issues following an inspection. We’ll always keep you updated and let you know when we have to carry out any remedial works in your new home, at a time to suit you.
From year three, the NHBC insures your property and will be your go to for any queries, and you can contact them at any point throughout the ten years of the warranty.
Timeline
0-2 years
NHBC warranty
0-10 years
In the unfortunate event that we don’t see eye to eye over a particular problem that we have tried to resolve for you, then the NHBC will make the final decision on the matter.
Creating homes and communities
that people love.
We build sustainable new homes in great locations
